Privacy Policy

At ShopAurora ("we," "our," or "us"), we are committed to looking after your data. We respect your privacy and want you to understand how we collect, use, and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data.

1. Information We Collect

We collect data from you when you create an account, build a store, or use our services. This includes:

• Account Data: Your name, email address, password, phone number, and business details specific to your store.
• Store Data: Product lists, prices, images, descriptions, and other content you upload to your store.
• Customer Data: Information about your customers (buyers) needed to process orders, such as shipping addresses and contact info. As a merchant, you are responsible for obtaining necessary consents from your customers.
• Usage Data: Data about how you interact with our dashboard, including clicks, page time, and feature usage.

2. How We Use Your Data

We use your data to provide, improve, and administer our Services, including:

• Service Provision: To host your store, process payments (via Paystack), and manage orders.
• Billing & Commissions: To calculate our 4% platform commission on sales and manage split payments.
• Communication: To send you transaction alerts, security updates, and feature announcements.
• Security: To detect and prevent fraud, abuse, or security incidents.

3. Data Sharing and Third Parties

We do not sell your personal data. We share data only as needed to run our services:

• Payment Processors: We share transaction data with Paystack (and other providers) to facilitate payments and settlements.
• Service Providers: We use third-party tools for hosting (cloud infrastructure), analytics, and email delivery.
• Legal Compliance: We may disclose data if required by law, subpoena, or to protect our rights.

4. Cookies and Tracking

We use cookies to maintain your session, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, though some features of the Dashboard may not function correctly without them.

5. Data Retention

We generally retain your personal data for as long as your account is active or as needed to provide Services. We may retain certain transactional data for longer periods to comply with tax and legal obligations.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. You can manage most of your account data directly through the ShopAurora Dashboard. For other requests, please contact our support team.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@shopaurora.com.