1. Overview

This Acceptable Use Policy ("AUP") outlines the rules and restrictions governing the use of ShopAurora’s platform, services, and infrastructure.

ShopAurora provides tools that enable merchants to create online stores and sell products directly to customers. By using ShopAurora, you agree to comply with this policy.

Failure to comply may result in account suspension, restricted access, or permanent removal from the platform.

2. Merchant Responsibility

Merchants are solely responsible for:

• The products and services they offer
• The accuracy of product descriptions
• Order fulfillment and delivery
• Customer service and dispute resolution
• Compliance with all applicable laws and regulations

ShopAurora does not own, inspect, or control merchant products.

3. Prohibited Products and Services

The following categories are strictly prohibited on ShopAurora:

Illegal Products

• Stolen goods
• Counterfeit or pirated products
• Illegal drugs, narcotics, or controlled substances
• Drug paraphernalia

Weapons and Dangerous Items

• Firearms, ammunition, or firearm parts
• Explosives, bombs, or weapon components
• Knives intended for violent use

Fraudulent or Deceptive Products

• Fake documents (IDs, certificates, licenses)
• Products intended to deceive or scam customers
• Pyramid schemes or multi-level marketing scams

Financial and High-Risk Products

• Unauthorized financial services
• Investment schemes without regulatory approval
• Cryptocurrency scams or unregistered securities offerings

Adult and Exploitative Content

• Exploitative or abusive content
• Any content involving minors in inappropriate contexts

Restricted Regulated Goods (without proper authorization)

• Prescription medications
• Medical devices without approval
• Alcohol and tobacco without proper licensing

4. Prohibited Activities

Merchants may not use ShopAurora to:

• Engage in fraud or deceptive practices
• Misrepresent products or services
• Process unauthorized transactions
• Manipulate or abuse payment systems
• Circumvent platform safeguards
• Use stolen financial information
• Launder money or engage in financial crime

5. Identity Verification and KYC

ShopAurora may request merchant verification information including:

• Government-issued ID
• Business registration documents
• Bank account verification
• Proof of business activity

Failure to provide requested information may result in restricted or suspended account functionality.

6. Monitoring and Enforcement

ShopAurora reserves the right to:

• Monitor accounts for suspicious or prohibited activity
• Review merchant accounts and transactions
• Suspend or terminate accounts without prior notice
• Withhold payouts where fraud or violations are suspected
• Report illegal activity to law enforcement or regulatory authorities

7. Reporting Violations

Users may report violations by contacting: hello@shopaurora.africa

8. Enforcement Actions

Violations may result in:

• Warning notices
• Temporary suspension
• Permanent account termination
• Payment holds or freezes
• Reporting to financial authorities

9. Updates to This Policy

ShopAurora may update this policy at any time. Continued use of the platform constitutes acceptance of any changes.